PLEASE READ the information on this page BEFORE writing to us about your order! Our mailorder department is constantly swamped with emails regarding orders, and often they are not due to problems with orders, just impatience. We want to get your order to you as quick as possible, and spending hours reading and answering emails makes the whole process a lot slower. If there is a problem with your order, PLEASE feel free to ask us about it so that we can correct it. HOWEVER, please do not write to check up on your order unless it has been at least two weeks since you received your shipping notification email, or 4-6 weeks since you placed your order by mail.

• ORDERING ON-LINE
• ORDERING BY MAIL
• DISTRIBUTION INFO
• OUT OF STOCK ITEMS
• RETURN POLICY
• SHIPPING INFO
• T SHIRT INFO *new window*
• MAILORDER FREAKS SINGLES CLUB INFO
• AFTER YOU'VE TRIED EVERYTHING

You can use our shopping cart system to order by mail as well as online. Simply fill up your cart, and enter your address. Print out the page that asks you to confirm your address. PLEASE NOTE that the default shipping method is PRIORITY and you may not want this option, the cheaper choice is $2 flat rate for media mail. (see SHIPPING area for more info).

mail your order to:
Kill Rock Stars attn: mailorder
120 NE State St. #418
Olympia, WA 98501

Checks should be made out to Kill Rock Stars. WE DO NOT ACCEPT INTERNATIONAL CHECKS - USE A MONEY ORDER!!

We occasionally fall victim to postal theft, so if you choose to send cash please conceal it well. It's always best to send a check or money order. Please understand that sending cash can be risky--although many cash orders come in just fine, you deserve fair warning.

It's smart to list at least one alternative because we can't keep everything in stock at all times. If you order something that isn't in stock, we'll do one of two things: a) hold your order if we know the item will come in soon, or b) send you a credit slip for the items that are not in stock.

Allow 4-6 weeks for delivery--it doesn't usually take this long, but we sometimes get backed up.

If for some reason you place an order with us & you don't receive anything, feel free to email us at mailorder@killrockstars.com about it, or call the mailorder department at 360-357-9732 extension 17. Our mailorder department is constantly swamped with emails regarding orders, and often they are not due to problems with orders, just impatience. We want to get your order to you as quick as possible, and spending hours reading and answering emails makes the whole process a lot slower. If there is a problem with your order, PLEASE feel free to ask us about it so that we can correct it. HOWEVER, please do not write to check up on your order unless it has been 4-6 weeks since you placed it.

We get alot of requests from people to distribute our stuff. We don't handle KRS distribution from the KRS office. If you want to get our stuff to distribute, you'll have to contact OUR distributor, Touch and Go. You can reach them at 773-388-8888 extension 302, or email sales@tgrec.com, or fax 773-388-3888. Their PO box is 25520, Chicago IL 60625. They're real nice so don't be scared to ask for a wholesale catalog.

Out of stock items have this icon next to them in the shopping cart, and it is impossible to add them to your cart. Unreleased items have this icon next to them and are also impossible to add to your shopping cart.

At this point we are not offering pre-orders for unreleased items, and we CANNOT give you specific dates for when things will come back in, so please don't ask! You can, however, click on the "out" or "unreleased icon" to be be notified by email when these items are available again. We delete you email as soon as we send you that ONE email.

If you order by mail, It's smart to list at least one alternative because the stock status online may change by the time your order arrives. If you order something that isn't in stock, we'll do one of two things:
a) hold your order if we know the item will come in soon, or
b) send you a credit slip for the items that are not in stock.

We offer exchanges or refunds if we sent the wrong item, or if the item was defective, or damaged due to packaging.

We DO NOT offer exchanges or refunds FOR ANY OTHER REASON.

Please read the info on T Shirts (below) we have provided BEFORE ordering them. Make sure you order the right size because all sales are FINAL. We will not offer refunds to items bought with a gift certificate.

Shipping Methods:
PRIORITY MAIL: 2-3 days delivery AFTER PROCESSING. This option is the default for online orders and the cost varies depending on where you live in the country and the weight of the packages, not to exceed $11 for any one order.
UPS 2nd DAY: 2 days delivery AFTER PROCESSING. Prices vary.
MEDIA MAIL: 1-4 weeks delivery AFTER PROCESSING. The cheapest option, this is a flat $2 fee per order.
FIRST CLASS: 2-3 days delivery AFTER PROCESSING. T-shirts and bracelets are the only items we send 1st class, its a flat $2 rate, unless you select priority mail.
INTERNATIONAL: International mail costs are automatically determined by the shopping cart, and we encourage you to use the shopping cart to order even if youre ordering by mail (see ordering by mail section). Rates are listed below for reference.

Here's the deal with the singles club:

• it's not happening anymore

If you have read all of this page and all the pages it links to and have not found an answer yet, write to mailorder@killrockstars.com regarding orders (include order number!), or write to webmaster@killrockstars.com regarding the kill rock stars website.

Write to help@buyolympia.com for concerns with the shopping cart.